Privacy Policy

Effective Date: June 19, 2026

Kasaloma BOS respects your privacy and is committed to protecting personal and business information processed through our customer relationship management platform.

1. Information We Collect

We may collect account details, names, email addresses, phone numbers, company information, user roles, CRM records, contact data, communication history, WhatsApp message metadata, media shared through the platform, login activity, and usage information required to operate the service.

2. How We Use Information

To provide CRM, contact management, follow-up, campaign, AI inbox, and team collaboration features.
To enable WhatsApp communication through supported providers such as Meta WhatsApp Cloud API or Twilio.
To maintain security, prevent misuse, troubleshoot issues, and improve service performance.
To send service-related notices, account updates, and support communications.

3. WhatsApp and Third-Party Integrations

When WhatsApp features are enabled, messages and media may be transmitted through Meta WhatsApp Cloud API, Twilio, or other connected service providers selected by the account owner. We process this data only to deliver CRM communication features.

4. Data Sharing

We do not sell personal data. We may share limited information with service providers required to operate the platform, comply with legal obligations, protect rights and safety, or provide requested integrations.

5. Data Security

We use reasonable technical and organizational safeguards to protect information from unauthorized access, misuse, alteration, and loss. Users are responsible for maintaining secure passwords and controlling access to their accounts.

6. Data Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and maintain business records. Account owners may request deletion where applicable.

7. Your Rights

You may request access, correction, export, or deletion of your data by contacting us. Certain information may be retained where required by law or legitimate business needs.

8. Contact

For privacy questions or data requests, contact us at sales@kasaloma.com.