How AI creates an order
AI Sales collects details, confirms the order, saves it, and moves customer to support mode.
Required information
- Customer wants to order.
- Product and quantity are clear.
- Delivery address and PIN code are captured where needed.
- Payment method is COD or prepaid.
- Delivery mobile number is confirmed.
Customer message
After saving the order, AI should send a clear order-created message and naturally explain that the conversation is now in support mode for delivery, payment, or status questions.
Avoid robotic fallback
AI should not panic after detecting order intent. It should ask only missing details and continue naturally.