AI settings and model use cases
Choose providers and models for AI reply, translation, transcription, Smart Bot, and updater.
What AI model use cases mean
- AI Inbox Auto Reply: model used to answer customers.
- Translation: model used to translate chat text.
- Transcription: audio-to-text model used for voice notes.
- Smart Bot: model used for Smart Bot actions.
- AI Updater: model used to read conversations and update records where enabled.
Best practice
Keep use cases clear and test each one separately. A working chat model does not automatically mean transcription or translation is connected.