Company knowledge and AI agent behaviour
Train the AI with business details, FAQs, products, pricing, and safe reply style.
What to include
- Company description.
- Products or services and prices.
- FAQs and policies.
- Delivery, payment, refund, and support rules.
- Preferred tone and languages.
What to avoid
Do not add fake promises, unapproved medical/legal claims, or information that staff cannot support operationally.