Conversation and AI Inbox API actions
Find conversations, assign chats to human, move chats back to AI, close chats, add notes, and start support mode using API.
Available actions
- conversation.find
- conversation.assign_human
- conversation.assign_ai
- conversation.close
- conversation.add_note
- conversation.support_mode_start
Important behaviour
When a conversation is assigned to human through API, BOS changes the chat mode and informs enabled outbound webhooks. BOS does not automatically send a customer message unless an external app separately calls the message API.
Support mode
conversation.support_mode_start marks the chat as order support mode, links an order ID when provided, shows the support context in AI Inbox, and sends the support mode webhook event.