Create an order using API
Use order.create from n8n, a website, app, or online store to create a BOS order.
Required details
- Customer name and phone/WhatsApp or an existing contact_id.
- Items with product_id or SKU and quantity.
- Payment method such as cod or prepaid.
- Delivery address when the order requires shipping.
What BOS does after order creation
- Creates or updates the contact.
- Creates the order using the same safe order logic used inside BOS.
- Reduces stock if stock management is enabled.
- Moves the customer into Order Support Mode.
- Shows the customer in AI Inbox with support/order context.
- Triggers outbound events such as order.created if configured.