Conversation assigned to Human event
Understand what BOS sends to n8n or a custom app when AI Inbox is assigned to a human.
When it triggers
This event triggers when a conversation is assigned from AI to a human staff member.
What the payload contains
- conversation_id and contact_id
- customer name, phone, and WhatsApp
- assigned staff ID and name
- current mode as human
- last message and last message time
What the external app can do
After receiving this event, n8n or the company app can notify staff, create a ticket, update another CRM, or send a customer message through its own logic.