Online store integration guide
Connect an online store so orders, products, payments, and status updates can sync with BOS.
Store to BOS
- store.order_create sends a new checkout/order into BOS.
- store.payment_update updates payment status.
- store.checkout_abandoned can inform BOS or n8n about abandoned checkout.
- product.update_stock updates product stock in BOS.
BOS to store
- order.status_updated can notify the store when order status changes.
- order.cancelled can sync cancellation.
- product.stock_updated can update store inventory.
- product.price_updated can support future price sync.
Order support mode
When an online store creates an order through BOS API, the customer should be visible in AI Inbox and treated like an order-support customer.