Help Centre / Troubleshooting
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PDF or shipping label looks different

Check browser view, PDF generator, paper size, margins, and layout match.

Troubleshooting5 min read

Expected behaviour

The downloaded PDF should match the BOS on-screen label or report layout as closely as possible, including margins, alignment, and paper size.

Check

  1. Paper size is selected correctly.
  2. PDF generator supports CSS used in the screen layout.
  3. Images/logos are accessible to the generator.
  4. Long address lines wrap instead of being cut with ellipsis where full address is required.
  5. Critical errors are checked in WordPress/PHP logs.

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