Help Centre / Troubleshooting
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Template variables are missing when sending

Make sure template placeholders are detected and staff can fill values before sending.

Troubleshooting4 min read

Expected behaviour

If a template contains variables, BOS should show input fields before sending from AI Inbox or Campaigns.

Check

  1. Template sync includes variable placeholders.
  2. Template body is stored correctly.
  3. Send modal reads variables from the selected template.
  4. Staff fills all required values before sending.

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