Help Centre / Troubleshooting
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Unread count disappears after refresh

Unread count should be calculated from real unread messages, not temporary frontend state only.

Troubleshooting4 min read

Expected behaviour

If unread messages exist, the sidebar and AI Inbox should show the unread count after refresh, tab change, module change, and page transition.

Check

  1. Unread state is saved in database.
  2. Sidebar count loads from backend count.
  3. Opening a conversation marks messages read only when intended.
  4. AJAX navigation does not reset the count to zero.

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