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UPI QR is not sending

Check QR upload, prepaid trigger words, media sending, and customer payment flow.

Troubleshooting5 min read

Expected behaviour

UPI QR should send only when the customer asks for prepaid, UPI, QR, GPay, or similar payment wording.

Check

  1. UPI QR image is uploaded in company AI/payment settings.
  2. AI is not trying to generate a fake QR message.
  3. Media sending works for the selected WhatsApp provider.
  4. Customer conversation is active or template/media rule allows the send.

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