Help Centre / Smart Bot
🛒

Create orders from Smart Bot

Create an order from Smart Bot and move the real customer into support mode.

Smart Bot5 min read

What should happen

  1. Smart Bot collects or confirms product, quantity, address, phone, and payment method.
  2. Order is saved under the correct customer.
  3. Customer appears in AI Inbox.
  4. Customer is moved to support mode.
  5. Customer can be informed that the order has been created.

Why linking matters

The Smart Bot card is not enough. The real AI Inbox conversation must be updated so future WhatsApp messages continue in the correct customer thread.

Related help

Getting started with Kasaloma BOSSet up company profile and brandingAdd team users and choose rolesSmart Bot basicsCreate contacts and leads from Smart Bot

Need direct support?

Contact Kasaloma support if you cannot find the answer or your workspace needs checking.

Contact support