When to contact Kasaloma support
Know when normal help is enough and when the workspace needs support checking.
Contact support when
- AI is not replying after settings are checked.
- WhatsApp webhook is connected but no messages arrive.
- Orders fail to save.
- Staff sees data they should not see.
- Payment or shipping flow behaves incorrectly.
Send useful details
Share module name, what you clicked, expected result, actual result, screenshot, and time of issue. Do not share secret API keys.