Troubleshooting common issues
Start here when AI, WhatsApp, orders, QR, templates, media, or mobile layout does not behave correctly.
How to troubleshoot safely
- Check the exact module where the issue happens.
- Repeat with one test customer or one test order.
- Check settings connected to that module.
- Avoid changing many settings together.
- If it affects customers, pause automation until the flow is confirmed.
Most common areas
AI provider/model settings, WhatsApp webhook, 24-hour window, template approval, order field mapping, UPI QR upload, mobile CSS layers, and PDF generation.