Sending media, images, documents, and voice
Understand media sending rules for images, documents, audio, and WhatsApp provider limits.
What can be sent
Depending on provider setup, BOS may send images, documents, audio, templates with media headers, and order-related attachments.
Common checks
- File type is supported.
- File size is within provider limit.
- Media URL or upload is accessible.
- Template media header matches the approved template type.